Privacy Policy

Friendly IT Solutions Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect information when you visit our website (friendlyit.co.nz) or engage our services.

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1. Information We Collect

We may collect the following types of information:

• Contact information — your name, email address, and phone number when you submit an enquiry or book a call through our website.
• Usage data — information about how you interact with our website, including pages visited, browser type, and referring URL. This is collected via Google Analytics (GA4).
• Communications — the content of messages or emails you send to us.

We do not collect payment card details through this website. Any payment processing is handled separately through secure third-party providers.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send you relevant information about our services where you have consented
• Improve our website and understand how visitors use it
• Meet our legal and contractual obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Google Analytics

Our website uses Google Analytics (GA4) to collect anonymised usage data. This helps us understand which pages are visited and how users navigate the site. Google Analytics uses cookies and may transmit data to Google servers. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Cookies

Our website uses cookies for functionality and analytics purposes. By continuing to use our website, you consent to the use of cookies in accordance with this policy. You can disable cookies through your browser settings, though this may affect some website functionality.

5. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Information submitted through our website contact form is transmitted securely and stored in systems accessible only to authorised Friendly IT Solutions staff.

6. Disclosure of Information

We may disclose your personal information in the following circumstances:

• To third-party service providers who assist us in operating our business (e.g. email and hosting providers), subject to confidentiality obligations
• Where required by law or a regulatory authority
• To protect the rights, property, or safety of Friendly IT Solutions, our clients, or the public

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at admin@friendlyit.co.nz.

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is typically retained for up to 24 months unless you become a client, in which case we retain relevant records for the duration of our relationship and as required by applicable law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be published on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us:

Friendly IT Solutions Limited
Christchurch, New Zealand
admin@friendlyit.co.nz
022 606 3093